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Our Services

At NRF Distributors we believe our service is what sets us apart. We know you have many options when it comes to flooring distribution and we are committed to providing industry leading service with every order.

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customer service agent working
Typing on a Computer

Customer Service

Customer service is the backbone of our company.


Because NRF offers a prodigious array of products over a wide spectrum of categories, our Customer Service team goes through a rigorous training program and are continually briefed on new product offerings and changes made to existing lines.

Our representatives are passionate about what they do and are here 6 days a week to accommodate your requests and offer unmatched support in your journey to acquire the perfect flooring and accessories. 

Our Customer Service team is here for YOU!

Remote Order Entry

Remote Order Entry, our on-line ordering system offers a multitude of benefits at your fingertips.


  • Verify order status!

  • Review or print your order history data!

  • Access to detailed product information!

  • Check status on open claims and returns!

  • View your pricing including promotional pricing!

  • Print, email, or save a copy of your order confirmations!

  • Support staff is available to help you through any issues!

  • View live inventory down to the roll, carton, piece and sheet levels!

  • Flexibility to plan ahead by placing orders with future ship dates!

  • View your delivery schedules and the amount due on those dates!

  • Enter orders whenever and wherever it is convenient to you, 24/7!

  • Exclusive access to special ROE-only promos when placing orders in ROE!

  • Place orders until 7PM on Saturdays and still receive your goods on your Monday/Tuesday truck!

  • Edit/delete orders (subject to certain exceptions) immediately after placing them, to ensure accuracy!

  • Place customized orders such as multiple cuts, roll balances, and specific dye lots!

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dispatch office

Sales Support

We are the source for your flooring jobs. Our Sales team is readily available to help our retail partners in any way possible.


Commercial Jobs? From start to finish we can assist in the planning and implementation of your larger commercial jobs. We have great relationships with a large number of architectural firms throughout New England, New York, and Pennsylvania. Combining NRF's great customer service and experience with these factors makes this a winning scenario for your company!


LEED Accredited Products

Floor Score Certified

CRI & CRI Green Label Plus

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