1) What are the requirements of Remote Order Entry?
- To use ROE you will need the following:
- → Open account with NRF
- → A personal computer
- → Windows 98, ME, 2000, or XP (We are sorry, but Mac operating systems are not supported)
- → An active internet connection
- → An email address is optional but allows for emailing confirmations to yourself
2) How much is Remote Order Entry?
NRF does not charge anything for the use of this service. Your only cost will
be your internet connection and your computer.
3) I am getting a connection error saying:
"Incompatible Sever Version".
You will need to download and install the latest version of the
connection software.
Your current username and password will work in the new version.
This is usually the result of a firewall issue on your end. In order to fix this
problem you will need to either allow a program
acuthin.exe to access the internet, or allow
TCP access for port 5632. Please contact us
if need help with this.
5) My password will not save anymore. Can we fix that?
Yes, we can!
Simply follow these steps. This will assume that you have installed Remote
Order Entry into the default directory. If you chose a different directory,
you will need to use that one.
- Open "My Computer"
- Open your C: drive. A common name for this is Local Disk C:
- Open the "Program Files" folder
- Open the folder named NRFThinClient
- Locate the file named passwd
- Right-click on the file and choose delete
- Log back into Remote Order Entry
Your password should now save properly!
We do not keep records of any issued passwords. We will be happy to reset the
password for you. Please give us a call at a number listed below, and we
can reset it for you.
7) Where do I get Remote Order Entry?
The Remote Order Entry connection software can be downloaded
right here.
You can change your password from the settings menu option on the
Remote Order Entry Main Menu.
9) I have forgotten my password! What do I do now?
Please give us a call at a number listed below, and we
can reset it for you.
10) I have more than one computer in my office or more than one store location.
Can I install ROE on those computers?
You may install the software on any number of machines in your office or home.
They will all share the same login name and password. We do have some limitations
set up on the number of users one store may have logged in at once, but if this becomes
an issue at your store, please give us a call.
11) I have more than one user that will be accessing the system.
Can we have different users set up in ROE?
Currently all users at a store share the same login name and password.
12) I have more comments and/or questions regarding ROE...
If you have any questions or comments which are not answered here,
please call 1-800-777-2037 extension 2186 for Greg Cushing or
extension 2184 for Bill Nalesnik. You may also email us at
roefeedback@nrfdist.com.
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